Case Studies

• Sydney Harbour Oil Spill in August 1999
  by Helen Morgner, Shell Australia Limited (Melbourne, Victoria, Australia)

Articles

• The Ten Steps of Crisis Communications
  by Jonathan L. Bernstein, Bernstein Communications (Monrovia, California, USA)

• Killing Rumors: A 50-Year Old Mathematical Formula Is Key Tool in Managing Crisis Communications
  by Helio Fred Garcia, Clark & Weinstock (New York, USA)

• Overcoming Typical Organizational Dysfunctions in Managing Crisis Communications
  by Helio Fred Garcia, Clark & Weinstock (New York, USA)

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